Requests and feedback
Find out how you can get involved with the work Scottish Enterprise carries out and how to make enquiries.
Contents
Community participation request
Participation requests are one part of the Community Empowerment Act 2015opens in a new window. These allow community bodies to ask a public authority, like Scottish Enterprise, to be involved in decisions and put forward their ideas for how services could be changed to improve outcomes for their community.
This does not replace other ways of getting involved, such as our customer panel. You can register your interest in joining our customer panel by filling in an enquiry form.
How to make a participation request
You can only make a request as part of an eligible community body – you can download a guide to participation requests from the Scottish Governmentopens in a new window.
To make a request, complete the form on pages 24-25 of the guidance and email it to us at enquiries@scotent.co.uk
If you need any help in completing your request, please get in touch.
Customer charter
We're committed to delivering first-class service to all of our customers while making the biggest impact on the Scottish economy and providing the best value for the public purse.
We ensure that our products and services are open to all regardless of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
If for whatever reason you're not satisfied, we want to hear from you.
Freedom of information (FOI) request
As a Scottish public body, Scottish Enterprise complies with the Freedom of Information (Scotland) Act 2002opens in a new window, which is enforced by the Office of the Scottish Information Commissioneropens in a new window.
You can find information on FOI and how to make a request on our freedom of information page.
Have your say
What are the main challenges facing Scottish businesses today? What support would you like to see in the future to help grow your business? Have your say. Get involved by joining our customer panel group.
We're looking for your help in testing our new online services, so they're designed to best meet the needs of businesses.
Your involvement is vital – what we develop must be right for you and your business.
Help us transform the way you'll apply for, access and manage funding and support from Scottish Enterprise in the future.
Register your interest in the customer panel
You can opt out at any time. If you'd rather speak to us before registering your interest, you can call our customer research team on 0300 013 3385.